Minimum Order Values

Our minimum order values are:

The First order value is $250+.
Ongoing order value is $200+.
Orders bewtween $100 and $200 will be accepted at our discretion.
Orders below $100 will incur a $10 handling fee.

All values above are ex GST and ex Freight costs.

Freight and Delivery Information

All of the Floressents products are picked, packed and shipped from Auckland New Zealand.

Wholesale customers are charged freight either ex Sydney, Melbourne or Auckland, which ever city is closest to the wholesale customer.
For an example if the wholesale customer is in the suburbs of Sydney, then freight will be local courier charges ex Sydney.

Delivery, is usually 2/3 days for Australian Eastern locations and 4/5 days to Western Australia.

Payment Methods

All of our invoices are in the wholesalers local currency, and GST is added as we are registered for GST in both Australia and New Zealand.

Payment options for Australian orders are:
(Note that cheques are not accepted)

1.      Direct credit into our CBA bank account;

BANK:             Commonwealth Bank
NAME:             The Essents Company Ltd
BSB:               062000
ACCOUNT:      13099181
                      (Use order#s as reference)

2.      Essents also accept payment by Visa and Mastercard (American express excluded).

Payment options for New Zealand orders are:

1.      Send cheque to : The ESSENTS Co, PO Box 202003 South Gate, Takanini 2246, Auckland.

2.      Direct Credit into our ASB bank account;

BANK:            ASB Manurewa
NAME:            The Essents Company Ltd
ACCOUNT:     12-3032-0215640-000
                     (Use order#s as reference)

3.      Essents also accept payment by Visa and Mastercard (American express excluded).

Product Returns Policy

Faulty products can be notified to Floressents. Once a genuine product fault has been accepted and the item cannot be repaired, a credit note will be raised.
More details on our product returns policy will be published in due course.

nb: The Floressents credit policy is the most efficient way of handling returns as it avoids couriering individual items unnecessarily and wasting precious resources. It's our contribution in keeping our environment Clean and Green.

Terms and Conditions of Supply

Customers who do not have a credit Account

1. I/We understand that payment in full is to be made prior to the goods being dispatched.

2. I/We understand that returns and credits are only accepted if authorized by ESSENTS and are notified within seven (7) days of receipt of goods.

Australian Customers on Account

1. I/We understand that payment in full is to be made within 30 days of invoice date and that ESSENTS will be entitled to charge interest at the rate of 2.5 % per month on all amounts that have not been paid in full by that date.

2. I/We understand that title to and property in the products supplied does not pass until payment is made in full.

3. I/We understand that any costs incurred in the collection of an overdue account including commission, legal expenses and other incidentals will be added to the account due and I/we accept liability for these costs.

4. I/We authorize any person or company to provide you with such information as you may require in response to your credit inquiries. I/we authorize you to furnish to any third parties details of this application and any subsequent dealings that I/we have with you as a result of this application being action by you.

5. I/We understand that returns and credits are only accepted if authorized by ESSENTS and are notified within seven (7) days of receipt of goods.

New Zealand Customers on Account

1. I/We understand that payment in full is to be made by the 20th of the month following invoice date and that ESSENTS will be entitled to charge interest at the rate of 2.5 % per month on all amounts that have not been paid in full by that date.